Terms of service

1. Orders & Payments

  • All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.

  • Orders are only confirmed once full payment is received.

  • We reserve the right to cancel any order if fraudulent activity or misuse is suspected.

  • It is the customer’s responsibility to provide accurate shipping details. We are not liable for lost orders due to incorrect address input.

2. Shipping & Delivery

  • Orders are typically dispatched within 1–2 business days.

  • Delivery times are estimates only and may be affected by courier delays, weather, or customs (for international orders).

  • We are not responsible for delivery delays caused by third-party couriers or force majeure events.

3. Product Use & Safety

  • Our products are intended for domestic pet use only.

  • Customers must supervise pets when using our products.

  • We accept no liability for injury, damage, or loss resulting from misuse, unsupervised use, or failure to follow safety guidelines.

4. Returns, Refunds & Cancellations

  • Refunds are only offered for items returned in unused, resellable condition within 14 days of delivery.

  • Customised, personalised, or perishable products (e.g. pet treats) are non-refundable.

  • Return shipping is the responsibility of the customer, unless the item is faulty.

  • Orders cannot be cancelled once dispatched.

5. Intellectual Property

  • All content on this website — including text, images, logos, videos, and product descriptions — is the intellectual property of Loki & Paws Ltd.

  • You may not copy, reproduce, or distribute our content without written permission.

6. User Conduct

  • You agree not to misuse our website or services. This includes but is not limited to fraud, abuse of refund systems, chargebacks without cause, or defamatory reviews.

  • We reserve the right to block access or deny service to any customer engaging in suspicious, harmful, or abusive behavior.

7. Limitation of Liability

  • To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our total liability, if any, is strictly limited to the value of the product(s) purchased.

8. Governing Law & Dispute Resolution

  • These Terms and Conditions shall be governed by the laws of England and Wales.

  • In the event of a dispute, we encourage customers to contact us first for resolution. If unresolved, any legal claims must be brought exclusively in the courts of England.

9. Modifications

We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website following such changes constitutes acceptance of the updated terms.