Shipping policy

Shipping Policy

Thank you for shopping with Loki & Paws. Below you’ll find all the important information regarding our shipping process, timelines, and responsibilities.

1. Order Processing Time

  • All orders are processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.

  • You will receive a confirmation email once your order has been dispatched, including a tracking number (if applicable).

2. Shipping Methods & Estimated Delivery

We currently offer domestic shipping within the UK and selected international destinations.

Shipping Region Estimated Delivery Time Carrier
UK (Standard) 2–4 business days Royal Mail / Evri / DPD
UK (Express) 1–2 business days DPD / Special Delivery
International 5–12 business days Varies by region

Delivery time estimates are provided by the carriers and are not guaranteed.

3. Shipping Fees

Shipping fees are calculated at checkout and may vary based on your location, order size, and selected delivery method. Some promotions may offer free shipping on qualifying orders.

4. Tracking & Delivery Issues

  • Once shipped, a tracking number will be provided (if available).

  • Please allow up to 48 hours for tracking to become active.

  • We are not responsible for delays caused by couriers, weather, customs clearance, or incorrect address information.

Important: If a package is marked as "delivered" by the courier but you have not received it, please contact the courier directly. We cannot refund or replace orders confirmed as delivered.

5. Incorrect or Incomplete Address

Please ensure that your shipping address is complete and accurate before placing an order.
We are not liable for lost packages due to address errors made by the customer.

If a package is returned to us due to an incorrect or undeliverable address:

  • You will be responsible for the cost of re-shipping, or

  • You may request a refund (minus original shipping cost).

6. International Shipping & Customs

  • International orders may be subject to local customs duties or import taxes.

  • These charges are not included in the product or shipping price and are the buyer’s responsibility.

  • We are not responsible for delays caused by customs processing.

7. Lost or Damaged Parcels

  • If your parcel arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item.

  • Claims for missing parcels must be made within 7 days of the expected delivery date.

  • We reserve the right to refuse replacement or refund requests made outside these timeframes.

8. Contact Us

If you have any questions regarding your delivery, feel free to contact our support team at lokiandpawsofficial@gmail.com. We aim to respond within 24–48 business hours.